The challenge. A $1.5B entertainment technology organization needed a marketing function that could drive predictable, profitable growth, not just spend. The operating model lacked commercial discipline, and acquisition and retention were not connected to unit economics.

The Approach

As CMO, we restructured the marketing organization and replaced the operating model with data-driven commercial discipline, rebuilding acquisition and retention marketing from the ground up.

We connected business data to a customer data platform, enabling personalization and hyper-segmentation, then shifted reinvestment toward high-intent, high-lifetime-value customers. The result was lower cost and accelerating revenue and EBITDA at the same time.

What We Did

  • Restructured the marketing organization
  • Installed a data-driven operating model
  • Rebuilt acquisition and retention
  • Customer data platform and segmentation
  • Reinvestment toward high-LTV customers
  • Board and executive reporting
67%
Revenue Growth
Over 4 years
56%
CAC Reduction
Customer acquisition cost
73%
LTV/CAC Improvement
Unit economics
22%
EBITDA CAGR
Sustained over 4 years
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